Phone calls are not being recorded by Zoho CRM If Zoho CRM is no longer recording call logs and details from RingCentral phone calls, then it likely means that RingCentral is not signed-in to Zoho CRM Signing-in again will typically resolve the issue immediately Instructions for signing-in to RingCentral in Zoho CRM can be found here: Reconnect RingCentral to Zoho CRM