Workaround for "Print to Carrier" when printing from an Outlook email

Issue

When attempting to use the "Print to Carrier" printer from an Outlook email, the text gets smashed into a single line on each page:

Workaround

Overview

The email can be opened in Microsoft Edge, where it can be printed with the correct formatting.

By default, Microsoft Edge will display the email incorrectly, but this can be fixed by enabling Internet Explorer mode.

Instructions

Enable Internet Explorer Mode in Microsoft Edge

Before emails can be opened correctly in Microsoft Edge, you will first need to enable Internet Explorer mode in the settings.

Note: this is a one-time change

Open Microsoft Edge
In the address bar, enter the following site: edge://settings/defaultbrowser

On this page, change the option to "allow sites to be reloaded in Internet Explorer mode (IE mode)" to Allow

Click Restart to reload Microsoft Edge (this does not restart your PC)

When opening emails in a web browser from Outlook they should now appear correctly:

Before:

After:

View and print email from Microsoft Edge

After you allow Microsoft Edge to open in Internet Explorer mode, you can then view and print emails in a web browser
Open Outlook and double-click on the email you want to print to imaging
In the ribbon at the top, click Actions and View in Browser

The email should open in Microsoft Edge. Click the . . . (ellipses) button at the top and click Print (or just press Ctrl+P)

Choose the "Print to Carrier" printer and then click Print

When it prints to imaging, the email should now retain the original formatting